🔁 Refund and Returns Policy
At It’s Stock Bro, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
✅ Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
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The item must be unused, uninstalled, and in the same condition that you received it.
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It must be in the original packaging.
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You must provide proof of purchase (order confirmation or receipt).
❌ Non-Returnable Items
Some items cannot be returned, including:
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Electrical parts
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Special orders
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Clearance or “Scratch N’ Dent” items
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Items marked “non-returnable” on the product page
🔄 Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at [your email or phone number].
💸 Refunds
Once we receive your item:
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We will inspect it and notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and applied to your original payment method within 3–5 business days.
🚚 Return Shipping
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Return shipping costs are the buyer’s responsibility unless the return is due to an error on our part (e.g., wrong or defective item).
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We recommend using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us at {email} for questions related to refunds and returns.